These General Conditions of Carriage are the conditions on which Discover Dorset Limited carries any person and their property and these conditions shall apply to each ticket issued by Discover Dorset Limited and each contract to carry any person entered into by Discover Dorset Limited. Any person who travels on a Discover Dorset Limited service shall be considered to have agreed to be carried on these General Conditions of Carriage.

1. 1 INTERPRETATION
   1. 1.1 Definitions

      In these General Conditions of Carriage, the following words shall have the following meanings:-

      1. “children's ticket” means any ticket issued by us or on our behalf to carry out or arrange for the carriage of children on the following terms:-
         1. (a) children under the age of 5 travel free;
         2. (b) children between the ages of 5 and under 16 at a reduced fare;
      2. “bus” means the bus or other road vehicle or other means of transport provided by us, or any other carrier on which you are travelling;
      3. "journey” means each journey you are entitled to make on a service as set out in your ticket;
      4. "luggage” means any property which you bring onto a bus or into a station, including any property carried on your person;
      5. "reduced fare” means a fare other than a standard single or standard return fare;
      6. "service” means any journey to be made by a bus provided or arranged by us or on our behalf for the purpose of carrying persons and their luggage, which is set out in a timetable published by us;
      7. "Special Conditions” means any additional or special condition relating to a particular ticket or the method of delivery of a ticket (including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted only and conditions to advance reservations of seats) as set out in any notices, offers or publications from ourselves;
      8. "station” means any bus or railway station or air or sea port or stop where a service is to be joined or left or through which a service may pass;
      9. "ticket” means any ticket issued by us or on our behalf, which sets out our agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable.
      10. "we", "us" and "our" refers to Discover Dorset Limited, a company registered in England , with registered number 6015535, and whose registered office is at 1 Lowther House, 110 Lowther Road, Bournemouth, Dorset, BH8 8NS including the following trade names: Discover Dorset Ltd, Bournemouth Airport Shuttle;
      11. "working day" means a day other than a Saturday or Sunday on which the clearing banks in England and Wales are open to the public for the transaction of business;
      12. "you" means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.
   2. 1.2 References

      In this Agreement, a reference to the singular shall include the plural and vice versa.

2. 2 CARRIAGE SERVICES
   1. 2.1 Our agreement to carry you:

      We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.

   2. 2.2 Carriage of children and young persons:

      We will not be obliged to carry any child under 16 years of age unless that child is accompanied by a responsible person aged 16 or over. One child under 5 years of age and not occupying a seat may travel free if accompanied by a full fare paying passenger over the age of 16.

   3. 2.3 Your ticket:

      Your ticket is a record of our agreement to carry you or to arrange for your carriage. Your ticket is our property, and shall be returned to us on request. If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased, and may not be transferred to or used by anyone else.

   4. 2.4 Validity of your ticket:
      1. (a) Travel permitted by your ticket: Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Travel at any other time is not guaranteed.
      2. (b) Period for which your ticket is valid: The last date on which your ticket is valid for travel is the date which is three months from the date on which the first journey under your ticket may be made, or if earlier the seasonal termination of the service, on which that ticket permits you to travel or any date specified as the last date for travel by any applicable Special Conditions. Tickets of less than standard fare will normally be subject to restrictions as to the dates and services on which they may be used.
      3. (c) Expiry of your ticket: When your ticket expires, it is no longer valid for travel. However, if your ticket expires during any journey you are making, then if your ticket was valid at the time your journey commenced or should have commenced, its validity will be extended to allow you to complete your journey.
      4. (d) Ownership of ticket: Your ticket remains our property at all times and if a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. We reserve the right to refuse to issue a replacement ticket in such circumstances. If we exercise our right to refuse to issue a replacement ticket, we will notify you within 7 days of so refusing setting out the reason for withdrawing the ticket.
   5. 2.5 Amendments to your ticket:
      1. (a) Permitted amendments: Subject to any Special Conditions applicable to certain tickets, you may request the following amendments to your ticket once it has been issued: an amendment to the type of ticket (such as from a discounted to standard fare ticket); an amendment to the period of validity of the ticket (but to a date no later than the maximum period of validity of your ticket as set out in Clause 2.4(b)); and an amendment to the destination(s) of the ticket (provided that you still travel on the same service and not any other service).
      2. (b) Time limit for making alterations: If you wish to make any amendments, you must request these amendments prior to the departure of the service on which you are to make the first journey permitted by your ticket, otherwise the amendment will be treated as a cancellation and issue of a new ticket.
      3. (c) How amendments/alterations may be made: Amendments to tickets may only be made by our offices, agents or via our customer service telephone line on 01202 557007. In the latter case an amendment reference will be supplied to you which must be quoted when travelling. A reasonable administration fee will be charged for amending a ticket.
      4. (d) Effect of amendment: If on the day of travel the ticket is altered, or an open dated ticket validated, and it is not a standard fare, then the additional fare between the fare paid and the standard fare will also be charged. An amendment to a ticket shall constitute an amendment to our contract with you. If the published fare payable for the ticket as amended would be more than the fare already paid for that ticket, then an additional fare will be payable for the difference, but the fare already paid by you will not be refunded except in accordance with any refunds expressly allowed under these General Conditions of Carriage.
3. 3 CARRIAGE BY OTHER CARRIERS
   1. 3.1 Where you have a separate Contract with that other Carrier:
      1. (a) Where a ticket specifically includes carriage by another carrier: If any journey permitted by your ticket is for or includes travel on a service provided by a carrier other than ourselves, then we contract with you as agent for that carrier, for the purposes of that journey, and the carriage contract for that service will be between you and that carrier, and be on and subject to the terms and conditions of carriage of that carrier notified to you or otherwise published by that carrier.
      2. (b) We may arrange carriage by another carrier: We may at any time arrange for you to be carried for any part of a journey or service by a carrier other than us. For this purpose you appoint us as your agent with authority to negotiate and conclude a contract for that carriage between you and that carrier. We will use reasonable endeavours to negotiate a fair and reasonable contract on your behalf, and we shall be considered to have made a fair and reasonable contract if the contract for carriage with that carrier is made on the published conditions of carriage of that carrier, or on conditions similar to these General Conditions of Carriage.
   2. 3.2 Where no separate contract with other carrier:

      Carrier will be treated as our sub-contractor: If you are carried by any carrier other than ourselves for all or any part of a journey or service, and you do not have a contract with that carrier, then that carriage shall be considered to have been provided by the carrier on our behalf as our sub-contractor, and these General Conditions of Carriage shall apply to all such carriage.

   3. 3.3 Liability in relation to carriage by another carrier:
      1. (a) Liability of Other Carrier: If you have a separate contract for carriage with any carrier, then we shall have no liability to you if that carrier fails or delays in carrying you, or for any other act or omission of that carrier, and you shall make your claim for any loss or damage you suffer against that carrier.
      2. (b) Our Liability: If we do have any liability to you for any act, omission, negligence, or default of any other carrier (whether or not you have a separate contract with that carrier) then our liability to you shall be as if we had carried you on and subject to these General Conditions of Carriage and that carrier were our sub-contractor.
      3. (c) Entitlement of the Other Carrier: Where you are carried by any other carrier for the whole or any part of a journey, you shall owe your obligations under these General Conditions of Carriage and any Special Conditions to that carrier as well as us, and that carrier shall be entitled in common with us to the benefit of any rights, remedies or limitations of liability which we have set out in these General Conditions of Carriage and any applicable Special Conditions.
4. 4 PASSENGER RESPONSIBILITIES
   1. 4.1 You must check your ticket:

      You must check your ticket for errors as soon as you receive it. If your ticket was issued to you in person from our offices or agents, then you should check your ticket at that time and bring any errors immediately to the attention of the person who issued the ticket to you. If your ticket was delivered to you by post or any other method, then you must inform us of any errors no later than 2 working days after you receive your ticket and in any event prior to the stated departure time of the service..

      If you have been given a reservation number to quote to the driver you must ensure that you record your journey times and dates at time of purchase. If you fail to inform us of any errors at the required time, then your ticket will be assumed to be correct. We will correct any ticket which contains any errors which were not reasonably apparent, if you tell us about those errors as soon as reasonably possible after you notice them, and you give us reasonable justification for saying that an error was made.

   2. 4.2 You must travel with your ticket:

      You must take your ticket with you whenever you travel on a service, and you must produce your ticket for inspection when asked. If you do not take your ticket with you when you travel, or do not produce your ticket when asked then you will be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, a ticket must be purchased from the driver.

   3. 4.3 Concessionary Travel:

      If you have purchased a concessionary ticket you may be required to produce evidence of your age or disability at the time of purchase or at any point of your journey. Failure to do so could result in you being required to pay the full fare for the journey.

   4. 4.4 You must travel with a valid ticket:
      1. (a) Travel without a valid ticket: You must travel with a valid ticket. You will be considered to have travelled without a valid ticket if you travel without a ticket at all or fail to purchase a ticket from the driver prior to the departure of the service, or you travel with a ticket which you are not entitled to or you travel without a ticket which you have purchased, or you travel on any service on which your ticket does not permit travel, or you travel in breach of the General Conditions of Carriage or any Special Conditions applicable to your ticket, or you travel after the expiry date of your ticket, or you travel further than your ticket permits, or you travel with a ticket which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.
      2. (b) Effect of travelling without a valid ticket: We will not allow you to board a service if you do not have a valid ticket or fail to purchase one from the driver. If you do travel on any service without a valid ticket, you shall leave the service when asked, and we may remove you from the bus if you refuse, unless you immediately purchase a valid ticket for your journey and you pay the full appropriate fare as specified by the driver for the journey which you are making. If you are using a discount ticket which is not valid for that service because you are using it on the wrong day or at the wrong time, or the card is not in your name, you must pay an excess fare up to the amount of the full standard fare for the journey you are making. We may charge you a reasonable administration fee for issuing any ticket and charging any additional fare.
   5. 4.5 Care of your Ticket:

      You must take care of your ticket.

      1. (a) Lost tickets: We will not be obliged to replace your ticket if it is lost, mislaid or stolen. You will be required to purchase a new ticket to enable you to travel.
      2. (b) Spoiled or tampered tickets: If your ticket is spoiled or tampered with, it will be invalidated, and if you travel with it, you will be considered to have travelled without a ticket. If your ticket is spoiled or tampered with before you travel, then we may replace your ticket if you ask for a replacement a reasonable time before you are to travel, and you provide us with proof of your purchase, your identity, and a reasonable explanation as to why your ticket was spoiled or tampered with. We may refuse to replace your ticket if it is reasonable to do so. we may charge you a reasonable administration fee for replacing your ticket.
   6. 4.6 Make sure you are on the correct service:

      You are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point and for getting-off the service at the right destination.

   7. 4.7 You should arrive at the boarding point at least 10 minutes before departure:
      1. (a) Arrival: You should arrive at the boarding point for a service at least 10 minutes prior to the timetable departure time for that service.
      2. (b) Effect of late arrival: We may give your seat to another passenger if you arrive later than the scheduled departure time, in which case you will be considered to have missed the service. We shall not be liable to you if you miss any service as a result of your late arrival, and shall not be obliged to hold up any service to wait for you, or to provide a seat on any other service, if you miss a service.
   8. 4.8 You must allow sufficient time for connections:

      You must allow plenty of time for a service to arrive in time to connect with any of our other services:

      1. (a) Connections: You must allow plenty of time for a service to arrive in time to connect with other forms of transport provided by other carriers on which you are planning to travel. Where such other form of transport involves air travel we recommend you allow at least 60 minutes before your flight check in time;
      2. (b) Transfer of Luggage: You will be responsible for transferring yourself and your luggage, unless other arrangements have been made.
   9. 4.9 Joining and leaving a service:

      You may not board or leave any service except at the starting, or finishing, point of your journey.

   10. 4.10 You may not make breaks in your journey:

       You may not break any journey permitted by your ticket except where there is serious delay. If after you commence a journey, you are prevented from travelling further by reason of illness, we will at our sole discretion permit you to break your journey, and to resume your journey on the next service which has available seats after you become fit to travel again.

   11. 4.11 Emergency Contact:

       In emergencies we recommend that you call the information line telephone number: 01202 557007.

   12. 4.12 Breach of conditions applicable to your ticket:

       If you fail in a material respect to comply with any condition that governs your ticket, we may cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or other liability to you.

5. 5 DISCOVER DORSET RESPONSIBILITIES
   1. 5.1 Our obligation to carry you:

      It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience.

   2. 5.2 We will not carry animals:

      We will not carry dogs or any other animals (other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons) on any of our services.

   3. 5.3 Timetable of Services:

      The published running times of any service are only stated approximately and we will use reasonable endeavours to minimise any disruption to your journey. In the event that our services are delayed or cancelled we will notify you of the delay and any alternative timetable as soon as reasonably practicable.

   4. 5.4 Our right to cancel:

      We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.

   5. 5.5 Our liability for cancellations and withdrawals of services:
      1. (a) Our liability is limited to what is stated in these Conditions: Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.
      2. (b) No liability if you have no reservation: If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.
      3. (c) Cancellation before service has begun: If we cancel or withdraw a service before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to:-
      1. (i) carry you on another service with available seats and where necessary extend the validity of your ticket;
      2. (ii) make suitable alternative arrangements to carry you to your destination on another bus, or other mode of transport as we deem fit; or
      3. (iii) cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, 50% of the fare.
      4. (d) Cancellation after service has begun: If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to:-
      1. (i) make suitable alternative arrangements to carry you to your destination, such as another service, carrier, bus, train, private car, or taxi, which you shall not unreasonably refuse; or
      2. (ii) provide a substitute bus, which may lack all of the advertised facilities;
   6. 5.6 We have no liability for circumstances beyond our control:

      We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, bankruptcy, insolvency or cessation of trade of any carrier used by us and other circumstances affecting passenger safety.

   7. 5.7 Our maximum liability to you:

      Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including but subject to the limitation set out in Clause 7.7 for loss or damage to your luggage)which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to an aggregate of £1000.

   8. 5.8 Death and Personal Injury:

      We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.

6. 6 REFUNDS
   1. 6.1 What refunds are allowed:

      You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions of Carriage or any Special Conditions.

   2. 6.2 Refunds for full fare tickets where you do not wish to use the ticket:

      If your ticket is for a single or return journey, and a refund is not prohibited by any Special Conditions, we will make refunds in relation to the fare you paid for that ticket if you comply with the provisions set out in Clause 6.5 below subject to it being cancelled at least 72 hours before the time of travel. If you do not wish to use your ticket, and your ticket is completely unused we will refund the fare you paid less a reasonable administration charge. If your ticket is partially used we will not make any refund. Special Conditions will apply for refunds in respect of season/multiride tickets.

   3. 6.3 Time Limit:

      We will not make any refund unless you cancel your ticket at least 72 hours prior to the departure time shown on your ticket. If due to any medical reason you are not able to do this, we will still give that refund if you can provide proof of your inability to travel (such as a medical certificate).

   4. 6.4 Refunds for delay or cancellation of service:

      If the bus you were booked to travel on is delayed or cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to either the office or agent where you bought it or the Refunds Department in accordance with the general rules set out in Clause 6.5 below. If you have used the outward part of a return ticket we will refund 50% of the return fare.

   5. 6.5 General rules for refunds:

      In any case where we are obliged to provide a refund, we will only be obliged to give you that refund on the following conditions:-

      1. (a) You must make the refund claim: You must make your claim for a refund yourself and if asked you must provide reasonable proof of your identity and purchase. If you have a ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. You are only entitled to a refund if you have paid the fare which is being refunded.
      2. (b) Where you must make the claim: If you make a claim at least 72 hours prior to the departure time shown on your ticket you may contact the office or agent who issued the ticket. If you make a claim after the departure time shown on your ticket or you are unable to contact the original issuing office you should write direct to the Refunds Department, Discover Dorset Limited, 110 Lowther Road, Bournemouth, Dorset, BH8 8NS enclosing your ticket and an explanation as to why you could not use it.
      3. (c) Time Limits: Your claim for a refund must be made no later than 28 days after the date on which your ticket is valid for travel.
      4. (d) You must return your ticket: When making your claim for a refund, you must return your ticket to us no later than 28 days after you cancelled your ticket and made your claim for a refund. We will not be obliged to give you a refund until we have received your ticket.
      5. (e) Refund charge: We will make an administrative charge of £5 per passenger (as such charge may be amended by us from time to time) for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund.
      6. (f) Effect of refund: If we give you a refund, then your ticket will be cancelled, and we shall have no further obligation to carry you under that ticket.
7. 7 LUGGAGE
   1. 7.1 Permitted Luggage:

      We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make.

   2. 7.2 Prohibited contents:
      1. (a) Prohibited luggage: We are not obliged to carry any of the following items of luggage, and you may not bring them onto any bus without our permission: any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges.
      2. (b) What happens if you take prohibited luggage: If you take any of these items onto any bus, we may remove them from the bus immediately on discovery, and leave them outside the bus, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a bus or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.
   3. 7.3 Packing and identification of luggage:

      You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a bus from being damaged by your luggage.

   4. 7.4 Inspection of luggage:

      We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any bus, if you refuse to submit to a search.

   5. 7.5 Lost Luggage:
      1. 7.5.1 Our liability for lost luggage:

         If you leave behind or lose any of your luggage on a bus or at a station we shall take reasonable care of that luggage.

      2. 7.5.2 We will store lost luggage:

         If we find any of your luggage on a bus or at a station, we will store it at such location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

      3. 7.5.3 Our right to dispose of lost luggage:

         If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds. We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.

      4. 7.5.4 You must hand over lost luggage of other people:

         If you find any property of any other person on any bus or at any station, you must hand it over to us immediately. If you find any property on any bus you shall hand it over to the bus driver where possible.

   6. 7.6 Notification of loss or damage:

      If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 72 hours after the end of your journey by writing to the Lost Property Department at Discover Dorset Limited, 110 Lowther Road, Bournemouth, Dorset, BH8 8NS, or email us at customer.relations@discoverdorset.co.uk or any other advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.

   7. 7.7 Our liability for loss or damage to Luggage:

      Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence. Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to £500 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.

8. 8 PASSENGER BEHAVIOUR
   1. 8.1 Required behaviour and prohibited behaviour:

      You shall behave in a reasonable, sensible and lawful manner on a bus and at any station, comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers, use mobile phones considerately with the comfort of other passengers in mind and you shall not: be abusive or threatening to any staff or any other person; or conduct yourself in a way which may endanger yourself, any bus or station or any person or property on board any bus or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions; or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos, musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment, or take onto any bus or into any station any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any bus or in any station, or consume or take any hot food onto the bus, such as chips, or other takeaway foods; or board any bus whilst under the influence of alcoholic drinks or drugs; or smoke; or board any bus whilst you are seriously ill or suffering from any serious contagious illness.

   2. 8.2 Consequences of bad behaviour:

      If you fail to comply with any of the behaviour rules in Clause 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the bus or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.

   3. 8.3 Our liability for behaviour of other passengers:

      Whilst we will use our reasonable efforts to control the behaviour of other passengers on a bus or at a station, we will not be liable to you for any act or omission of any other passenger on a bus or at a station.

9. 9 GENERAL
   1. 9.1 Governing Law:

      Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.

   2. 9.2 Severability:

      Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

   3. 9.3 Your personal data:

      Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these General Conditions of Carriage and any Special Conditions, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.

   4. 9.4 Amendments and waivers:

      None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.

   5. 9.5 Third Party Rights:

      Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.